Shipping policy

Shipping & Delivery Policy

 

Last updated: 30-11-2025

At Crystallia, we are committed to delivering your order as quickly and safely as possible. We deliver to all territories across Lebanon.

 

1. Order Processing Time

 

  • All orders are processed within 2-3 business days.

  • Orders placed on weekends (Saturday afternoon and Sunday) or public holidays will be processed on the next business day.

  • Please note: If we are experiencing a high volume of orders (e.g., during Black Friday or Eid seasons), shipments may be delayed by a few days.

 

2. Shipping Rates & Delivery Estimates

 

We work with trusted local delivery partners to ensure your items arrive on time.

Zone Delivery Time Shipping Cost
Greater Beirut 3 - 4 Business Days $[4.00]
Outside Beirut / Remote Areas 3 - 5 Business Days $[4.00 - 5.00]
Free Shipping Orders over $[50.00] FREE

(Note: Delivery delays can occasionally occur due to road conditions or unforeseen circumstances.)

 

3. Cash on Delivery (COD) Policy

 

  • We offer Cash on Delivery (COD) as our primary payment method for orders inside Lebanon.

  • Payment Currency: You may pay in USD or in LBP at the daily market rate adopted by the delivery company.

  • Requirement: Please ensure you or someone else is available at the delivery address to receive the package and pay the driver.

  • Tip: Having the exact amount ready helps speed up the delivery process.

 

4. Order Tracking & Delivery Coordination

 

  • Once your order is dispatched, you will receive a notification (via Email or WhatsApp).

  • The Driver Call: The delivery representative will usually call you on the day of delivery to confirm your location and ensure you are home.

  • Important: If the driver cannot reach you after multiple attempts, the order may be cancelled and returned to our warehouse.

 

5. Damages & Issues

 

  • Crystallia is not liable for any products damaged or lost during shipping. However, we care about your experience.

  • If your order arrives damaged, please save all packaging materials and contact us immediately (within 24 hours) at sales@crystallia.online so we can file a claim with the delivery provider and arrange a solution for you.

 

6. Incorrect Address

 

Please ensure your address and phone number are correct at checkout.

  • We are not responsible for orders delivered to an incorrect address provided by the customer.

  • If a package is returned to us due to an incorrect address, you may be responsible for the additional shipping cost to resend it.

 

Questions?

 

If you have any questions about the delivery of your order, don't hesitate to get in touch with us at:

  • WhatsApp: 03 352724

  • Email: sales@crystallia.online